Not only is it now possible to compare insurance rates online, but you can buy your policy online without ever having to spend time on the phone with an agent. An educated consumer can save money on a health insurance policy just for buying online. Even if you purchase a policy online, that doesn’t prevent you from communicating with your insurance company by phone if you have questions or concerns. The biggest concern to consumers looking to purchase health insurance online is knowing your options and choosing the right policy with the right company.
Provide Personal Information
The first step in buying health insurance online is to perform rate quote searches. When you use the instant rate quote service on LIQ, we search our hundreds of partner companies to help you narrow your search to the companies that can offer you the best deals. The rate quote process is very easy and takes less than 10 minutes to complete.
Here’s what we’ll need to know to start finding your health insurance rates:
- Age
- Gender
- Tobacco Use
- Student Status
Once you’ve provided this basic information, you will need to choose a type of coverage. (For more information about the types of health insurance, see the article Individual Health Insurance.) Then, you’ll get instant quotes from whichever of our partner companies can offer you the best rates. After you’ve chosen a company, you will be asked to provide more extensive information about your health, medical history, family medical history, and lifestyle in order to determine your exact insurance rate. Even after you’ve applied with a company and filled out the necessary paperwork for underwriting, you are under no obligation to choose that company. If you wish, you can apply to multiple companies and see which company offers the best rate after underwriting.
Compare Rate Quotes
The instant quotes you’ll receive online do not take into account your detailed medical history, which will ultimately be used to determine your actual insurance premiums. Quotes offer you a great starting point by indicating which companies offer the lowest rates on average for your gender and age group, assuming good health. If you’ve had major health complications, or if your family has a long history of chronic diseases, your actual rates will be much higher than quoted.
Ask About Discounts
Most health insurance companies offer a series of discounts for people who are less likely to make claims. For example, Anthem Blue Cross Blue Shield offers a “healthy living” discount for nonsmokers who exercise regularly and demonstrate other healthy lifestyle choices. There may be other discounts available to you, but you will have to specify when you apply for coverage that you also wish to apply for discounts. Ask your company about its discount programs and whether you may qualify for one or more premium discounts.
Research Your Company
It is usually a bad idea to pick your cheapest insurance option without at least doing some research. The main areas you will want to concentrate on are: claims handling, financial stability, and quality of care. There are lots of online resources where you can see what other consumers had to say about your company. Make sure your company has a good record of customer satisfaction, including the ease of the claims process. Financial stability is another issue because especially in recent times, many large companies have succumbed to the economic downturn, gone out of business, and left thousands of customers in the lurch. Look for a company that’s been around for at least a few decades and demonstrated an ability to fulfill claims in a timely manner.
A great way to measure a company’s customer service is to try it out yourself. Call the company and ask questions. You may want to ask general insurance questions, like what types of policies are offered, or specific questions, like exactly how the claims process works and the average lag time between a claim and a payment. Not only should you pay attention to the answers your company offers, but also the attitude and helpfulness of the customer service representative. Also, pay attention to how long it takes you to talk to a real person, and how difficult it is to navigate the phone system. If your company has long wait times and rude phone operators, it’s better to find this out now than when you need to make your first claim.
Many companies now offer a wealth of online resources to help consumers better understand the health insurance industry, the types of coverage, and the cost structure of insurance policies. Although you may find a lot of information online about your company, if there’s anything you don’t understand, it is always a good idea to call the company and see how long it takes (and how difficult it is) to find the answers to all your questions.